1. Log into NHS App with NHS login

2. Enter your NHS login details (email & password)

3. Enter security code

4. Click on any PKB jump-off point such as 'Test results & imaging' found under the 'Your health' section

5. Click continue to access PKB

6. Agree to share your NHS login information with PKB

7. Complete PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page. 

8. Arrive in PKB & review sharing settings, click 'continue' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

1. Log into NHS App with NHS login

2. Enter your NHS login email

3. Enter NHS login password

4. Enter the security code sent to your phone

5. Click on any PKB jump-off point such as 'Test results and Imaging' found under the  'Your health' section

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB 

1. Click on  'View your messages' from the homepage or 'Messages' in the navigation menu

2. Click on 'Your hospital and specialist doctors'

3.  Click 'Continue'

4. You will land on the PKB Events & messages page

1. Click on 'Your heath' in the main NHS App navigation menu

2. Click on 'Your health choices

3. Click on 'View links from your health team'

3.   Click 'Continue'

4.  You will land on the PKB Library page

1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

2. Click on 'Hospital referrals and appointments' in the sub menu 

3.  Scroll to the bottom of the page & click on 'Additional appointment information'

4.  Click 'Continue'

5.  You will land on the PKB main 'Appointments' page

Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your appointment to the appointments team. If your organisation offers this service, you will see the option to request to reschedule or cancel your appointment when you click on the three dots at the top right of your appointment.  You can read more about appointment messaging here 

1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

2. Click on 'Hospital referrals and appointments' in the sub menu 

3. Click on 'View or manage this appointment' for any appointment

4. If the appointment is from PKB, you will be directed to PKB. Click 'Continue'

5. You will land on the PKB 'View appointment' page

Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your appointment to the appointments team. If the organisation that added the appointment offers this service, you will see buttons to reschedule or cancel your appointment.  You can read more about appointment messaging here 

If the source of your appointment is not part of this programme,  or you have no future appointments booked, you can still access your PKB appointments by clicking on ‘Additional appointment information’ in the ‘Other services’ section. 

1. Click on 'Your health' from the main NHS App navigation menu 

2.  Click on 'Care plans'

3.  Click 'Continue'

4.  You will land on the PKB Plans page

1. Click on ' Vie and manage prescriptions' on the NHS App homepage or from the 'Your health' menu

2. Click on 'Hospital & other medicines'

3.  Click 'Continue'

4.  You will land on the PKB Medicines page

1. Click on 'Your health' 

2. Click on 'Your health choices'

3. Click on 'Track your symptoms'

4.  Click on 'Symptoms'

5. You will land on the PKB Symptoms page

1. Click on 'Your health' 

2. Click on 'Your health choices'

3. Click on 'Track your symptoms'

4.  Click on 'Measurements'

5. You will land on the PKB 'Measurements' page

1. Click on 'Your health' 

2. Click on 'Your health choices'

3. Click on 'Track your symptoms'

4.  Click on 'Journal'

5. You will land on the PKB 'Journal' page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on 'Test results and imaging'

3.  Click on 'Test results'

4. You will land on the PKB Tests page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on 'Test results and imaging'

3.  Click on 'Imaging reports'

4. You will land on the PKB Imaging results page

1. Click on 'Your health' in the main NHS App navigation menu

2. Click on 'Your health choices'

3.  Click on 'Share records with your team'

4. You will land on the PKB Professionals page

Contact our support desk with the reference provided on the screen to troubleshoot.  

A clinician or administrator from any organisation with access to your record simply needs to log in to the system to activate your account, when this is complete, we will send you an email to you to let you know.