How to register

How do I register and take ownership of my record?

This page explains how to complete the registration process once you have received an invitation from your hospital or GP practice. If you have not received an invitation please see how do I get a Patients Know Best record.

Your healthcare provider may send you an invitation via email, SMS text message or postal letter or a combination of these.

There are several ways to register:

If you received an email and an access code in an SMS text message

Follow the steps below or watch the video:

Steps to register:

  1. You will need both the email invitation and the access code which was sent to your mobile phone via SMS text message. It can take a while for the text to be received. Check your Junk/Spam email folders if you can't find the email.
  2. Click the link in the email to start. Your invitation code and email address will already be entered on the form. Now enter the access code you received on your mobile phone and your date of birth.
  3. Next, choose a password - one that is hard to guess but you can remember. Select a security question and type in your answer. You will need to remember this if you ever need to reset your password.
  4. Click on the Privacy Policy and User Agreement to read, tick the boxes to accept and click 'Next'
  5. You will now get a confirmation on screen that we have emailed you to complete your registration. Once you receive this, click the link and enter the password you created, to log in.

Your account is now active!

If you received a postal letter

Follow the steps below or watch the video:

Steps to register:

1. You will need the letter you received by post from your hospital to register. Go to the registration page on your internet browser by entering the web page URL which is in the letter, or by scanning the QR code provided.

A QR code consists of black squares arranged in a square grid on a white background, this code can be read by most modern mobile devices connected to the internet and should automatically open the registration page when scanned.

2. On the registration page you will need to enter the invite token and access token carefully, confirm your date of birth, provide and confirm your email address.

3. Next choose a password, one that is hard to guess but you can remember. Select a security question and type in your answer. You will need to remember this if you ever need to reset your password.

4. Click on the Privacy Policy and User Agreement to read, tick the boxes to accept and click 'Next'

5. You will now get a confirmation on screen that we have emailed you to complete your registration. Once you receive this click the link and enter the password you just created, to log in.

Your account is now active!

If you make a mistake you can start again using your invite code and access code. These codes will expire 30 days after creation. Please click here to contact PKB Helpdesk if your codes have expired

Once you complete registration and log in, the invite code and access code will no longer be valid.

If you received an email with a link

Follow the steps below or watch the video:

Steps to register:

1. You will need to an email invitation from your clinical team. Click and follow the link in the email invitation to go to the registration page.

2. Click on the Privacy Policy and User Agreement to read, tick the boxes to accept and click 'Next'.

3. Confirm your Date of birth on the screen and fill out the rest of your details.

4. Choose a good password, one that is hard to guess but you can remember. Select a security question and type in your answer. You will need to remember this if you ever need to reset your password.

5. Click the 'Next' button to complete the registration and you will be redirected to the login page. Type in your email address and password to log in.

Your account is now active!


Frequently asked questions

Why is the password so complicated?

PKB follows the current OWASP and NCSC recommendations for password security. Please click here for more information

I have received an email invitation to register but didn’t receive an access code via SMS text message

Occasionally this can take up to 24hrs after the initial registration email received. You will need both the link and the code to register so please wait for both and do not delete either. If you have not received the access code after 24hrs click here to contact PKB support

I have changed my number, what do I do?

Please click here to contact PKB support

I have had a code sent to my phone and I don’t know what to do with it

You should have received an email from your hospital with a link to register. Locate the email in your email ‘Inbox’ and click on the registration link. Please note sometimes an invitation to register email can end up in your Junk/Spam folder.

The registration form will have an Invitation code already pre-filled. Enter the access code into the access code box on the form.

I tried entering my access code but it doesn’t work

You will need both the link and the code to register. Your invitation code and email address will be pre-populated on the form.

Enter the access code you received via SMS text message. The code is case sensitive so capital and lower case letters need to be entered exactly. Click here to contact PKB support if you need any assistance.

What’s an Invite Code?

An Invite code is automatically generated code by your hospital which allows you to register via an email link sent from your hospital. It is automatically pre-populated when registering via email link.

If you have received a postal letter to register please open up the form in your Internet Browser and enter the invite and access code into the dedicated boxes on the registration form. Please note that the codes are case sensitive and they need to be entered exactly as displayed in the letter.

How long will my token or email link work for?

The codes will expire in 30 days from the day you received your email invitation to register

I didn’t receive a registration email?

Please check your Junk/Spam folder, sometimes registration email ends up there. If you still cannot find the email click here to contact PKB support for help.

I cannot click on the registration link in the invitation to register email.

Sometimes email providers block the links in the emails. If the registration link in the email is not clickable, try to copy and paste the URL address in the registration invitation email.

The registration page is showing the wrong Date of Birth/Address/Name

Please contact your clinicians at the hospital and they will be able to correct your record details on PKB and you will be able to proceed with your registration.

I don’t want this service what should I do

Please get in touch with the hospital or clinical team who set up your account originally. They will be able to process your request. If you are not sure what hospital or clinical team created your account click here to contact PKB support.