Accessibility statement for Patients Know Best software 

This accessibility statement applies to Patients Know Best.  Patients Know Best is a web application accessed by the following domains , and The website is run by Patients Know Best. On the PKB websites users can:

We’ve also made the website text as simple as possible to understand.

Use Chrome extensions to zoom in, change colors, contrast levels and font size.
To find other accessibility extensions for Chrome, visit the Chrome Web Store and search for "accessibility."

When you find an extension you want, add it to Chrome:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

PKB is working through all our screens to improve accessibility to comply with the WCAG 2.2 AA standards fully

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact our support team, we aim to respond within a few days. We do not have access to any of the data inside your record, so please contact the person or team that has added data to your record if you require this information in a different format. We show the name of the person or organisation who added the information alongside the date it was added so you know who to contact. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our support team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can contact us through our support desk

Technical information about this website’s accessibility

Patients Know Best  is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non compliances: 

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Disproportionate burden

We believe that fixing this issue would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

Patients Know Best (PKB) displays files sent into records from third parties (e.g. healthcare providers) for users in formats such as PDF & video files. As this content is not produced or controlled by PKB, We do not have the ability to decrypt these documents or change.

What we’re doing to improve accessibility

We are working through all our screens to improve accessibility to fully comply with the WCAG 2.2 AA standards.  So far:

Preparation of this accessibility statement

This statement was prepared on 11th November 2020. It was last reviewed on 21st November 2023.

Patients Know Best website was last tested on 21st July 2023. The test was carried out by the Patients Know Best product team. To test the accessibility, we took a sample of 16 pages that were accessed most frequently by our users.