Break the glass

What is 'Break the Glass'?

'Break the Glass' allows a professional to see a patient's record without consent. This is for emergency situations when the patient lacks the capacity to consent (e.g the patient is unconscious) and the professional's clinical judgement is that the patient's safety requires the professional to see the record.

Diagnoses (Conditions), Medications and Appointments are currently not visible to professionals in a patient's record after using 'Break the Glass'. 

How does someone break the glass?

When a professional clicks 'Ask for access' one option they will be presented with is to break the glass. For more information, please click here. 

How can I see who has used ‘Break the glass’?

We provide a report for you to review 'break the glass' activity in your organisation. This report will give you an overview of the professionals who used 'break the glass' and the date that this happened. To be granted access, please contact your success team member who will do this for you. 

On request, we can provide you with a more detailed report that gives you: 

Patients can view who has granted themselves emergency access to their record via the Access Log