Setting and resetting your password

Choosing a password

You must choose a password when you first register.

For security, your password must:

• 10 or more characters long.

• Contain at least one uppercase letter, one lowercase letter, one special character and one number.

• Valid special characters: !"#$%&'*+,-.\:;<=>?@[]^_`{|}~

The above criteria is based on recommendations from OWASP and NCSC to ensure your medical records are kept secure.

Browsers (e.g. Firefox and Google Chrome), have built in password managers that will allow you to generate and store a secure PKB password. You can also use third party password managers, such as Bitwarden, 1Password and LastPass. This means you can use a more unique and hard-to-guess password for your PKB account without having to remember it. Bitwarden is free and 1Password offers PKB users a discount; more information can be found by clicking here.

How do I change my password?

Click ‘Password' on the Profile page and complete the form.

How do I reset my password if I have forgotten it?

Click the 'Forgot password' link on the login page (https://my.patientsknowbest.com/)  and follow the instructions.  

If you are unable to reset your own password for any reason, you can ask your clinical team to trigger a password reset email for you. The password reset link will take you to a page to create a new password and security question. If you are not sure who to contact in the team get in touch with our support team.