Setting and resetting your password

Choosing a password

You must choose a password when you first register.

For security, your password must:

• 10 or more characters long.

• Contain at least one uppercase letter, one lowercase letter, one special character and one number.

• Valid special characters: !"#$%&'*+,-.\:;<=>?@[]^_`{|}~

The above criteria is based on recommendations from OWASP and NCSC to ensure your medical records are kept secure.

Password managers, such as 1Password or LastPass, are a way to create and store usernames and passwords for multiple websites. This means you can use a more unique and hard-to-guess password for your PKB account without having to remember it. 1Password offers PKB users a discount; more information can be found by clicking here.

How do I change my password?

Click ‘Password' on the Settings page and complete the form.

How do I reset my password if I have forgotten it?

Click the 'Forgot password' link on the login page (https://my.patientsknowbest.com/) and follow the instructions.

If you are unable to reset your own password for any reason, you can ask your clinical team to trigger a password reset email for you. The password reset link will take you to a page to create a new password and security question. If you are not sure who to contact in the team get in touch with our support team.