NHS App & NHS Login

Accessing your PKB record from the NHS App

Patients with an existing registered Patients Know Best (PKB) record can now access parts of their PKB record from within the NHS App, and can use NHS Login’s encrypted single sign-on to do so. This option will only be available to users where their GP practice has specified that PKB is their Patient Held Record Provider.

This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience.

Currently, the Events & Messages, Appointments, Plans & Library pages can all be accessed from within the NHS App, additional pages will be added over the coming weeks (May 2020), this will include tests, measurements, symptoms, journal and a direct link to start consultations.

To access PKB 'Events & messages' from the NHS App, click on the 'Messages and online consultations' link found in the NHS App 'More' section from the main navigation.

To access PKB 'Library' from the NHS App, click on the 'Shared links' link found in the NHS App 'More' section from the main navigation.

To access PKB 'Appointments' from the NHS App, click on 'Appointments' from the main navigation, then 'Hospital & other appointments' & 'View appointments'.

To access PKB 'Plans' from the NHS App, click on 'My record' from the main navigation then 'Care plans'

Next upcoming links (June 2020)

To access PKB 'Symptoms', 'Measurements' or 'Journal' pages from the NHS app, click on 'My record' then 'Track your health'



Using NHS Login’s encrypted single sign-on to access PKB from the NHS App

For the NHS Login integration, we currently allow patients with registered PKB records to sign into PKB from the NHS App using their NHS Login.

In phase two we will extend the functionality to unregistered users with PKB records so they can use NHS Login to verify their identity and claim their record (June 2020).

In phase three we will extend the functionality to all users so they can use NHS Login to verify their identity and create a record if one does not already exist. (July 2020)


How to sign into PKB from the NHS App using your NHS Login

  1. Log into the NHS App
  2. Click on a jump off point to PKB (Currently there is just one found in the 'More' section and the button is title 'Messages & online consultations')
  3. You will be advised that this is a connected service with PKB - click continue
  4. You will be asked to agree to share your NHS Login information (See screenshot) - click agree & continue
  5. As a final step you will be asked to enter your PKB password to complete setup of Single Sign On (SSO) & then you will be shown your PKB record.

These steps are a one-time process, next time you try to access PKB from the NHS app, your NHS Login will log you in automatically.


Step by Step guide to setting up Single Sign On (SSO) from your NHS App to Patients Know Best

1. Log into NHS App with NHS Login

2. Enter your NHS Login details

3. Enter security code

4. Click 'More'

5. Click on 'Messages and online consultations'

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB

Accessing PKB Events & messages from the NHS App

  1. Click on More in the main NHS App navigation menu
  2. Click on 'Messages & online consultations'

3. Click 'Continue'

4. You will land on the PKB Events & messages page

Accessing PKB Library from the NHS App

  1. Click on More in the main NHS App navigation menu
  2. Click on 'Shared links'

3. Click 'Continue'

5. You will land on the PKB Library page

Accessing PKB appointments from the NHS App

  1. Click on Appointments in the main NHS App navigation menu
  2. Click On Hospital & other appointments in the sub menu

3. Click on 'View appointments'

4. Click 'Continue'

5. You will land on the PKB Appointments page

Accessing PKB Plans from the NHS App

  1. Click on My Record in the main NHS App navigation menu

2. Click on 'Care Plans'

3. Click 'Continue'

4. You will land on the PKB Plans page

Phased roll out plan for NHS Login