NHS App & NHS Login

Accessing PKB from the NHS App

Patients with an existing Patients Know Best (PKB) record can now access parts of their PKB record from within the NHS App, and can use NHS Login’s encrypted single sign-on to do so. This option will only be available to users on a regional basis where the region has specified that PKB is their Patient Held Record Provider.

This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience.

Currently, the Events & Messages, Appointments, Medicines, Plans & Library pages can all be accessed from within the NHS App, additional pages will be added over the coming weeks, this will include tests, measurements, symptoms, journal, imaging, sharing and a direct link to start consultations.

  • To access PKB 'Events & messages' from the NHS App, click on the 'Messages and online consultations' link found in the NHS App 'More' section from the main navigation.

  • To access PKB 'Library' from the NHS App, click on the 'Shared links' link found in the NHS App 'More' section from the main navigation.

  • To access PKB 'Appointments' from the NHS App, click on 'Appointments' from the main navigation, then 'Hospital & other appointments' & 'View appointments'.

  • To access PKB 'Plans' from the NHS App, click on 'My record' from the main navigation then 'Care plans'

  • To access PKB 'Medicines' pages from the NHS app, click 'Prescriptions' & then 'Hospital & other prescriptions'

Next upcoming links

  • To access PKB 'Symptoms' or 'Journal' pages from the NHS app, click on 'My record' then 'Track your health' (Coming October 2020)

  • To access PKB 'Tests' from the NHS app, click on 'My record' then 'Test results' (Coming October 2020)

  • Measurements (November 2020)

  • Imaging (November 2020)

  • Sharing (November 2020)

Using NHS Login to access PKB

For the NHS Login integration, we currently allow patients with existing PKB records to either sign into PKB or register for PKB from the NHS App using their NHS Login.

Later in the year we will extend the functionality to all users so they can use NHS Login to verify their identity and create a record if one does not already exist. (Autumn 2020)


How to sign into or register for PKB from the NHS App using your NHS Login

  1. Log into the NHS App

  2. Click on a jump off point to PKB (For example click on the 'Shared links' link found in the NHS App 'More' section)

  3. You will be advised that this is a connected service with PKB - click continue

  4. You will be asked to agree to share your NHS Login information (See screenshot) - click agree & continue

  5. As a final step you will be asked to complete registration (or simply enter your PKB password if you are already registered) to PKB to complete setup of Single Sign On (SSO). Once done, you will be shown your PKB record.

These steps are a one-time process, next time you try to access PKB from the NHS app, your NHS Login will log you in automatically.

If you do not have an NHS Login, you will be prompted to register for one in the NHS App.


How to register for PKB from the NHS App

1. Log into NHS App with NHS Login

2. Enter your NHS Login details

3. Enter security code

4. Click on any PKB jump-off point such as 'Plans' found under the 'More' section

5. Click continue to access PKB

6. Agree to share your NHS login information

7. Complete PKB registration form which includes setting up your password & security question

8. Arrive in PKB & review sharing settings

9. Registration complete - Welcome to Patients Know Best!

Once registered, you will be taken to the area of PKB you selected to go to from the NHS App.

A welcome email will be sent to your email address.

You no longer have to manually sign in when navigating to PKB from the NHS App, your NHS Login can now do this for you.

You can also log in directly to PKB from a web browser using your email address & the password you just created.

How to set up Single Sign On to PKB

1. Log into NHS App with NHS Login

2. Enter your NHS Login email

3. Enter NHS Login password

4. Enter the security code sent to your phone

5. Click on any PKB jump-off point such as 'Plans' found under the 'More' section

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB

Accessing PKB Events & messages

  1. Click on 'View your messages' from the homepage or 'More' in the navigation menu

2. Click on 'Consultations, events & messages'

3. Click 'Continue'


4. You will land on the PKB Events & messages page


Accessing PKB Library

  1. Click on More in the main NHS App navigation menu

  2. Click on 'Shared links'

3. Click 'Continue'

5. You will land on the PKB Library page

Accessing PKB appointments

  1. Click on Appointments in the main NHS App navigation menu

  2. Click On Hospital & other appointments in the sub menu

3. Click on 'View appointments'

4. Click 'Continue'

5. You will land on the PKB Appointments page

Accessing PKB Plans

  1. Click on My Record in the main NHS App navigation menu or 'View your health records'

2. Click on 'Care Plans'

3. Click 'Continue'

4. You will land on the PKB Plans page

Accessing PKB Medicines

  1. Click on ' Order a repeat prescription' on the NHS App homepage or 'Prescriptions' in the navigation footer

2. Click on 'Hospital & other prescriptions'

3. Click 'Continue'

4. You will land on the PKB Medicines page

Accessing PKB Symptoms (Coming soon!)

  1. Click on 'My Record' in the main NHS App navigation menu

2. Click on 'Track your health'

3. Click 'on Symptoms'

4. You will land on the PKB Symptoms page

Accessing PKB Journal (Coming soon!)

  1. Click on 'My Record' in the main NHS App navigation menu


2. Click on 'Track your health'

3. Click 'on Journal'

4. You will land on the PKB Journal page

Accessing PKB Tests (Coming soon!)

  1. Click on 'My Record' in the main NHS App navigation menu


2. Click on 'Test results'

3. Click 'Continue'

4. You will land on the PKB Journal page

Troubleshooting

If you see this error screen it means we were unable to find an existing record in PKB for you.

Contact your local healthcare provider to see if they are using PKB & can create a record for you.

If you see this error screen it means the details on your NHS Login do not match those on your PKB record so we were unable to link your accounts.

Contact your local healthcare provider to see if they can check or update your PKB record with the correct details.

If you see this error screen it means your registration is complete but your organisation need to activate your record

A clinician or administrator from any organisation with access to your record simply needs to log in to the system to activate your account, when this is complete, we will send you an email to you to let you know.