NHS App & NHS login

Using NHS login to access PKB directly

Patients can both register and log in to PKB using their NHS login.

We have recently extended this functionality to include users without an existing record so they can use NHS login to verify their identity & create themselves a PKB record.

Creating an NHS login

If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign in page. NHS Digital have published a video and step by step guide on how patients can do this here


How to sign into PKB directly using your NHS login

This step by step guide is for patients with a registered Patients Know Best record.

  1. Click Log in with NHS login from the PKB log in page

  2. You will be directed to the NHS login sign in page

  3. Enter your email and click continue

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

  5. Enter the OTP and click continue

  6. You will now need to agree to share your NHS login information with PKB

  7. You will now be signed into PKB.


How to register to PKB directly using your NHS login

This step by step guide is for patients who wish to register for a new or existing Patients Know Best record.

  1. Click 'Log in with NHS login' from PKB log in page

  2. You will be directed to the NHS login sign in page

  3. Enter your email and click continue

  4. Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

  5. Enter the OTP and click continue

  6. You will now need to agree to share your NHS login information with PKB

  7. You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and to accept both the User Agreement & Privacy Policy for PKB.

  8. Complete the form and click next and you will be signed into PKB with your NHS login.


How to self-register from a team registration page

This step by step guide is for patients who wish to register for a new or existing Patients Know Best record from a team specific registration page

  • Click 'Register with NHS login' from the team registration page

  • You will be directed to the NHS login sign in page

  • Enter your email and click continue (if your email does not match an existing NHS login - you will be automatically directed through the process of creating one)

  • Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.

  • Enter the OTP and click continue

  • You will now need to agree to share your NHS login information with PKB

  • You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and to accept both the User Agreement & Privacy Policy for PKB.

  • Complete the form and click next and you will be signed into PKB with your NHS login & linked to the specified team so you can access their resources.


Accessing PKB from the NHS App

Patients can now access parts of their PKB record from within the NHS App, and can use NHS login’s encrypted single sign-on to do so. This option is currently only available to users on a regional basis where the region has specified that PKB is their Patient Held Record (PHR) provider.

This allows patients to access the same PHR data inside the NHS App interface, for a more seamless and joined-up NHS experience.

Currently the Events & Messages, Appointments, Medicines, Plans, Tests, Symptoms, Measurements, Journal & Library pages can all be accessed from within the NHS App. Additional pages will be added over the coming weeks, this will include Sharing, Imaging and a direct link to start consultations.

  • To access PKB 'Events & messages' from the NHS App homepage, click on the 'View your messages button and then the 'Consultations, events and messages' button.

  • To access PKB 'Library' from the NHS App, click on the 'Shared health links' button found in the NHS App 'Your Health' section from the main navigation.

  • To access PKB 'Appointments' from the NHS App, click on 'Appointments' from the main navigation, then 'Hospital & other appointments' & 'View appointments'.

  • To access PKB 'Plans' from the NHS App, click on 'Your health' from the main navigation then 'Care plans'

  • To access PKB 'Medicines' pages from the NHS app, click 'Prescriptions' & then 'Hospital & other medicines'

  • To access PKB 'Symptoms', 'Measurements' or 'Journal' pages from the NHS app, click on 'Your health' then 'Track your health'

  • To access PKB 'Tests' from the NHS app, click on 'Your health' then 'Test results'

Next upcoming links

  • Imaging (November 2021)

  • Sharing (October 2021)

How to register for PKB from the NHS App

1. Log into NHS App with NHS login

2. Enter your NHS login details

3. Enter security code

4. Click on any PKB jump-off point such as 'Care plans' found under the 'Your health' section

5. Click continue to access PKB

6. Agree to share your NHS login information with PKB

7. Complete PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page.

8. Arrive in PKB & review sharing settings, click 'continue' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

9. Registration complete - Welcome to Patients Know Best!

Once registered, you will be taken to the area of PKB you selected to go to from the NHS App.

A welcome email will be sent to your email address.

You no longer have to manually sign in when navigating to PKB from the NHS App, your NHS login can now do this for you.

You can also log in directly to PKB from a web browser using your email address & the password you just created.

How to set up Single Sign On to PKB from the NHS App

1. Log into NHS App with NHS login

2. Enter your NHS login email

3. Enter NHS login password

4. Enter the security code sent to your phone

5. Click on any PKB jump-off point such as 'Care plans' found under the 'Your health' section

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB

Accessing PKB Events & messages

  1. Click on 'View your messages' from the homepage or 'Messages' in the navigation menu

2. Click on 'Consultations, events & messages'

3. Click 'Continue'


4. You will land on the PKB Events & messages page


Accessing PKB Library

  1. Click on 'Your heath' in the main NHS App navigation menu

  2. Click on 'Shared health links'

3. Click 'Continue'

4. You will land on the PKB Library page

Accessing PKB appointments

  1. Click on 'Appointments' in the main NHS App navigation menu

  2. Click on 'Hospital & other appointments' in the sub menu

3. Click on 'View appointments'

4. Click 'Continue'

5. You will land on the PKB Appointments page

Accessing PKB Plans

  1. Click on 'Your health' from the main NHS App navigation menu

2. Click on 'Care plans'

3. Click 'Continue'

4. You will land on the PKB Plans page

Accessing PKB Medicines

  1. Click on ' Order a repeat prescription' on the NHS App homepage or 'Prescriptions' in the navigation footer

2. Click on 'Hospital & other medicines'

3. Click 'Continue'

4. You will land on the PKB Medicines page

Accessing PKB Symptoms

  1. Click on 'Your health' in the main NHS App navigation menu

2. Click on 'Track your health'

3. Click on 'Symptoms'

4. You will land on the PKB Symptoms page

Accessing PKB Measurements

  1. Click on 'Your health' in the main NHS App navigation menu


2. Click on 'Track your health'

3. Click on 'Measurements'

4. You will land on the PKB 'Measurements' page

Accessing PKB Journal

  1. Click on 'Your health' in the main NHS App navigation menu


2. Click on 'Track your health'

3. Click on 'Journal'

4. You will land on the PKB Journal page

Accessing PKB Tests

  1. Click on 'Your health' in the main NHS App navigation menu


2. Click on 'Test results'

3. Click 'Continue'

4. You will land on the PKB Tests page

Troubleshooting

If you see this error screen it means the details on your NHS login do not match those on your PKB record so we were unable to link your accounts.

Contact your local healthcare provider to see if they can check or update your PKB record with the correct details.

If you see this error screen it means your registration is complete but your organisation need to activate your record

A clinician or administrator from any organisation with access to your record simply needs to log in to the system to activate your account, when this is complete, we will send you an email to you to let you know.

If you see this error screen, it means the email linked to your NHS login is attached to a record in PKB already, which is not a patient record.

Please note that the NHS login is only to be used in conjunction with a patient record. You will need to make sure the email on your NHS login is not the same email used for your PKB professional or coordinator role so you can link it to your patient record.

If you see this error screen, it means your NHS login details have changed since they were originally paired with PKB & the connection needs to be reset. Click on the link to reset the connection.

Users who have updated or changed their NHS login credentials will be shown this screen which allows them to reconnect their NHS login to PKB to re-enable Single Sign On.

Age restrictions

If a patient is aged 13 or over, they can claim or create a PKB record using NHS login, however if the Patient is under 13, PKB are unable to determine whether the user is mature enough to claim their account and will therefore prevent them from doing so. These patients will see a warning message when they try and access PKB from the NHS App which reads 'You are too young to register: Patients must be 13 or over to register for this service (Patients Know Best) using their NHS login.'


Patients under 13 will need to be invited to claim their record by a healthcare professional who can assess whether they have sufficient maturity and capacity to make decisions relating to their health care. If a professional has already given the patient access, they can use NHS login to access their record.

Proxy access in the NHS App

Proxy access in the NHS App currently only relates to the GP services, as they offer the ability to do proxy. When "proxying" all other services such as Patients Know Best are shuttered off / hidden and therefore will not be accessible.

Custom log in page

Organisations using Patients Know Best (PKB) might choose to use a custom PKB log in page. This allows them to have a login page with their own customised branding, artwork & links for users.

If you (a patient) choose to register using your NHS login from an organisation's custom log-in page and you do not have an existing PKB record, you will be asked whether you are a patient of that organisation in the registration form

If you select yes, you will be added to the team, which means you can access that team's resources and the team can access the parts of your record that you choose to share.

If you select 'No', you will not be added to that team and your record will not be shared, after completing registration you will not see any teams in the sharing section & you will see the default PKB welcome message on the home page (see below)