Email notifications

Professionals who are part of a team using PKB are notified about:

• being added or removed from teams

• new messages that they have received

• invitations they have sent to carers or individual profs for a patient that are accepted

Individual professionals are notified about:

• being invited to access a patient’s record

• when a patient’s record stops being shared with them

• new messages that they have received

• invitations they have sent to carers or individual profs for a patient that are accepted

To see what email notifications a patient receives, please click here

What email address are notifications sent from?

Emails are sent from no-reply-uk@patientsknowbest.com. Some customers may need to update their whitelists to ensure these emails are not blocked.