In December 2019, whilst working on our integration with the NHS App team, we were lucky to be part of a series of workshops with patients in which both existing users and people who had never seen PKB before were asked to complete a series of tasks on a test version. The workshops were incredibly insightful and gave us powerful feedback about what users really like about PKB and which areas require improvements. We then worked closely with some User Experience specialists to find solutions for these problem areas which helped to drive our new designs.
Our research showed that some users struggled to find particular features on a page.
Users found the journal page layout wasn't clear
Users wanted to see the source of information more clearly and be able to tell from a glance what type of user added the data
Users wanted to see upcoming appointments in a more prominent place and separated from past appointments
Users found the tests pages a little overwhelming
The ‘Start consultation’ pop-up menu was not accessible to screen-readers
Patients wanted to be able to add their own plans if templates were not available
Users found the format of the buttons on the Symptoms main page were not intuitive
On the ‘Add symptoms’ page, users sometimes found it difficult to see which radio button aligned to each severity.
Users reported the measurements and sharing pages were not optimised for small screens