Register as a professional

How do I register?

Your team coordinator will invite you by email to register with the team. Click on the link provided in the email and complete the registration form. 

Why do I have to add my personal details to register?

Registration requires your personal name, date of birth and home address. These details are only used for resetting your password - they are not available to anyone else, including patients.

If you forget your password, you can manually reset it by entering your personal details and answering the security question. If you enter your work address rather than your home address, then this reduces the security of your account. For example, a member of the public can guess your work address whereas they do not know your home address.

What if I am in multiple teams?

You can be in multiple teams without needing to create new accounts for each team. 

If you have already registered, when a coordinator adds you to a new team you will be notified by email. 

If you have not registered, we will send you an invitation to register when a coordinator adds you to their team. After you complete registration, you will be in all the teams that added you before you registered.

The next time you log in, you will choose the team you want to access via a team selector. 

If you need to switch teams while logged in, you can do this by clicking your team name in the top right hand corner and selecting another team.

If you are invited to a different type of role (for example you registered as a professional but have now been invited as a coordinator), you will be able to select that role from the team selector too.

How can I leave a team? 

A team coordinator can deactivate you from their team if you are no longer working with them. You will get an email to notify you that you have been deactivated from a team. When you are deactivated, you will only be able to log in to Patients Know Best if you are part of other teams or are an individual professional. 

What if I am invited to care for a patient who is not a patient in my team?

Patients can add professionals to access their records as an individual in a non-institutional professional role, where the patient's team is not using Patients Know Best (PKB).  You can read more about the Non-institutional Professional role on our manual page.