How to complain about Patients Know Best

Occasionally, things go wrong and you may not be happy with the service you receive from us. Please let us know if this happens and we will do all we can to put matters right quickly.

If you would like to register a complaint with PKB, please submit the following support form. Please include as much information as possible in your submission.


We will acknowledge we have received your complaint within three working days, and aim to provide a full answer within 20 working days. Sometimes it can take longer to resolve issues. If that happens, we’ll explain to you what the options are and how long it is likely to take.

What happens next?

1. We’ll investigate your complaint.

2. We’ll send you a response and we’ll ask for your feedback.

3. If you’re not happy with our initial investigation, we’ll look into the points you raise.

What you can do if you're still not happy:

If you’re not happy with the response you receive from us, you can request a complaint case revision by Patients Know Best CEO, Mohammad Al-Ubaydli

If your complaint relates to PKB’s handling of information you can escalate your complaint to the ICO here:

Getting independent help with making complaints:

The Citizens Advice Bureau offer an impartial service and can advise you if you need any help with making a complaint against Patients Know Best. To find out more, please contact your local Citizens Advice Bureau.